Just ask our mobility experts. This question comes up with just about every client purchasing an accessible van. Fleet Managers, Transit Supervisors, Program Managers, Executive Directors. They all ask. Do wheelchair van conversions void vehicle warranty?
Warranty policies vary by vehicle, so keep reading to find the information that’s relevant to the van you are considering purchasing or already own. Please note, this information applies to new vehicles only.
In this article:
- Rear Entry Minivan Warranty
- Side Entry Minivan Warranty
- Full Size Accessible Van Warranty
- Mobile Medical Van Warranty
- Why can’t you just contact any dealership for Warranty?
In short, the answer to whether wheelchair van conversions void the van’s original (also known as OEM) warranty is no. However, there’s more to know.
Rear Entry Wheelchair Van Warranty
New Rear Entry minivans such as the Rear Entry Dodge Grand Caravan are covered by MoveMobility’s Warranty Policy. This warranty policy matches the same kilometre and time limit as the OEM warranty. OEM warranty is typically 3 years or 60,000 kilometres, whichever comes first.
Rear Entry wheelchair vans should be serviced by their original manufacturer. If you are not sure where to take your vehicle for warranty work and service, contact the company that did the van conversion. Your wheelchair van provider will refer you to the appropriate dealership or garage if they do not have a service centre near you. It is important to follow the warranty policy provided by your van provider so that you do not void the wheelchair van warranty.
Side Entry Wheelchair Van Warranty
New Side Entry minivans made by BraunAbility or VMI are covered by their manufacturer’s warranty. You must contact a certified BraunAbility or VMI dealer for service or warranty work. If you choose to have work performed by a non-certified technician or garage, you may void warranty.
Lowered floor wheelchair vans often require more service work due to the electrical parts involved in side entry minivan conversions. The company you purchased the wheelchair van is your best resource for wheelchair van servicing and warranty questions.
Full Size Wheelchair Accessible Van Warranty
New Rear Entry and Side Entry full size vans such as the Ram Promaster and Ford Transit are covered by MoveMobility’s Warranty Policy. This matches the OEM warranty of 3 years or 60,000 kilometres. However, some components of the full size van conversions may have their own supplier’s warranty. These components include:
- Hydraulic wheelchair lift
- Powered or manual ramp
- Wheelchair restraints
- Heat and Air Conditioning systems
Mobile Medical Van Warranty
Mobile medical vans are covered by MoveMobility’s Warranty Policy. Medical vans must be serviced at a MoveMobility-approved service centre. Mobile medical vans are custom build vehicles and therefore require the in-depth knowledge of our Customer Care Team to correctly diagnose and resolve any issues that you experience.
Why can’t you just contact any dealership for service and warranty?
When a vehicle issue occurs, your first instinct will be to contact a local Dodge or Ford dealership for help. However, dealerships typically do not have the training or technical skillset to troubleshoot the wheelchair van or mobile medical van conversion equipment.
Work by an uncertified technician can lead to:
- Incorrect problem diagnoses
- High repair bills
- Additional costs not covered by warranty
- Vehicle damage
As a rule of thumb, always contact the wheelchair van conversion company before scheduling service at a dealership. At MoveMobility, our Customer Care Team will ask a few questions via phone or email about the issue you are experiencing. After an initial diagnosis, we will then recommend your closest service centre or approved dealership for warranty work.
If you are considering purchasing a new wheelchair accessible van for your community or fleet, you can rest assured that MoveMobility’s Customer Care Team will support you during the life of your new vehicle. Contact us using the button below if you have questions about wheelchair van warranty.
To find the full details on each individual van conversion component’s warranty, please request a copy of our current Warranty Policy document by clicking the button below.