Customer Relations Fulfillment Specialist

•Is the primary contact for the customer from order confirmation through vehicle delivery •Coordinates and collects customer deposit to secure production slot •Works with the customer to finalize finer details with their vehicle orders such as custom products, decals or wraps etc. •Gets final sign off from the customer for all custom components of their order •Provides customer with updates on their vehicle production •Communicates when delivery will be made •Follows up with customer post delivery to ensure satisfaction •Provides customer with guidance through supporting documentation to register their vehicle •Act as the primary liaison between the sales and the production team, post sale during the vehicle customization and production process •Finalize details for customer vehicle orders, ensuring all customization requests are accurately communicated to production •Assist the Sales Operations Director with preparing documents as necessary •Create and maintain documents related to vehicle orders, production schedules, and customer communication •Coordinates and collects final payment from customer ahead of releasing vehicle for delivery •Research and identify tender opportunities to support business growth. •Support the sales team with administrative tasks to enhance operational efficiency. •Ensure accurate and timely communication between customers and internal teams to meet customer expectations. •Collaborate with cross-functional teams to ensure smooth order fulfillment