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Cut downtime and keep your vehicles on the road with regular maintenance and fast customer service
Whether you need parts, service, or have a question about your MoveMobility van, our Customer Care Team is here to help you find the best solution.
Whether you need parts, service, or have a question about your MoveMobility van, our Customer Care Team is here to help you find the best solution.
MoveMobility offers Canada-wide customer service with our service centres located in Winnipeg and Mississauga.
You also have access to our network of partner service centres across Canada.
Our Customer Care Team can answer your van service and warranty questions. We can help you with:
If you are not sure who to contact about an issue you experience with your van, contact our Customer Care Team. Based on your service issue, we will direct you to the best service location to resolve it. This may be MoveMobility, a dealership, or another local service centre.
There are three ways to get Customer Service for your van:
When you request service or parts, include the vehicle’s VIN (Vehicle Identification Number) and images of the issue when possible. This allows us to diagnose the issue and provide you with a solution. The more information you have on hand, the less back-and-forth required
Chrysler Road Side Assistance: Call 1-800-363-4869
Ford Canada Road Side Assistance: Call 1-800-665-2006
If your transportation program uses wheelchair-accessible vans with a powered lift or wheelchair ramp, you know how important it is to have your mobility equipment inspected regularly. This is especially important as winter approaches.
Prevent cold-weather breakdowns by booking your Semi-Annual Inspection today. Ensure your wheelchair-accessible van is in safe working order before winter arrives.
MoveMobility is now providing Annual Lift/Ramp Inspections at our Winnipeg, MB and Mississauga, ON locations for $199.95*.
The Annual Inspection includes a full inspection of the ramp/lift and lubrication as required by the manufacturer’s specifications. Any repairs needed will be made or recommended for further service if required. A Shop Supply Charge ($26.67) is also included to cover the lubricants, cleaners, and supplies required to complete your inspection. The total cost of the Semi-Annual Inspection is $226.62 plus applicable taxes.
*Disclaimer: Exclusive of applicable taxes. The Annual Inspection cost stated is true as of the time of publication and is subject to change.
If you are a transit or taxi service and need wheelchair van service in the GTA, we can come to you!
We have a mobile service van that can provide on the road service for any accessible vehicle, no matter who you purchased it from.
MoveMobility offers Canada-wide customer service with our hub service centres located in Winnipeg and Mississauga.
You also have access to our network of partner service centres in Alberta, Saskatchewan, Quebec, the Maritimes, and the Northern Territories.
Our Customer Care Team can answer your van service and warranty questions. We can help you with:
If you are not sure who to contact about an issue you experience with your van, contact our Customer Care Team. Based on your service issue, we will direct you to the best service location to resolve it. This may be MoveMobility, a dealership, or another local service centre.
There are two ways to get Customer Service for your van:
When you request service or parts, include the vehicle’s VIN (Vehicle Identification Number) and images of the issue when possible. This allows us to diagnose the issue and provide you with a solution. The more information you have on hand, the less back-and-forth required.
Chrysler Road Side Assistance: Call 1-800-363-4869
Ford Canada Road Side Assistance: Call 1-800-665-2006
If your transportation program uses wheelchair-accessible vans with a powered lift or wheelchair ramp, you know how important it is to have your mobility equipment inspected regularly. This is especially important as winter approaches.
Prevent cold-weather breakdowns by booking your Semi-Annual Inspection today. Ensure your wheelchair-accessible van is in safe working order before winter arrives.
MoveMobility is now providing Annual Lift/Ramp Inspections at our Winnipeg, MB and Mississauga, ON locations for $199.95*.
*Disclaimer: Exclusive of applicable taxes. The Annual Inspection cost stated is true as of the time of publication and is subject to change.
The Annual Inspection includes a full inspection of the ramp/lift and lubrication as required by the manufacturer’s specifications. Any repairs needed will be made or recommended for further service if required. A Shop Supply Charge ($26.67) is also included to cover the lubricants, cleaners, and supplies required to complete your inspection. The total cost of the Semi-Annual Inspection is $226.62 plus applicable taxes.
You, the end user, are responsible for getting license plates for your new van. We will provide the paperwork required for registration and licensing.
Note: There are some exceptions for organizations in Ontario, where we can provide you with the plates and registration.
Our delivery carriers are insured. You are not required to get insurance for your new van to cover it during transportation.
To find the best service location for your van, identify the issue before taking the vehicle to a service centre. If the issue is a chassis-related concern, it likely needs to go to an OEM dealership. If the issue relates to the conversion, MoveMobility can help you.
Always call MoveMobility for help finding the best service centre for your van. If an unauthorized dealer or garage services your van without approval from MoveMobility, it may void the warranty.
Regular maintenance such as oil and tire changes should be done by your local OEM dealer (i.e. Dodge, Ford).
If you are within driving distance of Winnipeg, MB or Mississauga, ON, customer service is available at our facilities. If you are in the GTA, we have a Mobile Service van that can come to you. Learn more about the prepaid maintenance program for the GTA.
Yes, we may be able to provide a wheelchair lift/ramp service on your van if it was not purchased from us. Call or email us with your van’s details to allow us to confirm.
Yes. Contact our Customer Care Team to order more seats and wheelchair restraints. Please have your vehicle’s VIN available.
Yes, driver/operator training and training videos are available after your van delivery. If your team requires more training, contact our Customer Care Team to arrange it.
MoveMobility’s wheelchair van conversions and mobile medical upfits do not void warranty. Van conversions require many pieces of equipment, parts, and systems. OEM warranties cover components such as hydraulic lifts, stretchers, etc.
Read our article here: Do Wheelchair Van Conversions Void Warranty?
Yes. A modified vehicle has multiple warranties. OEM warranty such as those from Dodge/Ram and Ford covers the van body (the “chassis”). Most often, this OEM warranty is valid for 3 Years or 60,000 KMs.
MoveMobility’s conversion warranty matches the OEM warranty. However, some components of the vehicle such as a powered lift or ramp have their own warranty.
Have questions about pricing, vehicle features, or just want a little more knowledge before getting in touch?
Get valuable insights and answers to common questions about purchasing wheelchair accessible vans and mobile medical vehicles on our Resource Centre.
Visit Resource Centre Here
As Canada’s trusted leader in wheelchair accessible vehicle innovation, we’re passionate about finding the right solution for your organization.
Copyright © 2025 MoveMobility Inc. All Rights Reserved. Read Our Privacy Policy.
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