Close this search box.

What Is the Warranty Coverage on Mobile Medical Vans?

Warranty coverage on mobile medical vans gives you peace of mind if you ever end up running into issues. Learn all about warranty in this article.
Mobile Medical Clinic Van

Life can sometimes throw you curveballs, and so can vehicles and their issues. Without warranty coverage on mobile medical vans, you’re on the hook for repair costs. This can put a strain on your budget. Repairs may take longer without a warranty, and this can lead to operational downtime and disruption in your healthcare services. This can also lead to safety concerns that pose a risk to both drivers and patients.

The reliability and warranty package of the mobile medical vans that we manufacture at MoveMobility means your organization will have more confidence as you’re providing healthcare services to people around Canada. We’ve been in the industry for over 10 years, and you can trust that our workmanship and integrity will always put your organization and its vehicle first.

In this article, you’ll learn all about the warranty coverage on the mobile medical vans we offer at MoveMobility. Keep in mind that the OEM warranty content discussed in this article isn’t set by MoveMobility. 


What’s the basic warranty coverage on mobile medical vans?

When you’re looking into getting a mobile health van for your program or organization, it’s super important to know about the warranty side of things. Let’s break it down for you, especially if you’re eyeing the ones we carry with the RAM Promaster chassis.

The manufacturer includes a warranty that lasts for 3 years or until you hit 60,000 kilometers on the road. This warranty is like a safety net for the chassis parts and related systems. It makes sure your mobile health van stays in tip-top condition. 

Beyond the 3-year warranty, there’s a 5-year or 100,000-kilometer powertrain warranty. It covers the engine, transmission, and other internal components. As with most warranties, one limitation is that you require proof that you’re keeping up with the maintenance of the engine and transmission. Doing so will make your claim for warranty service much smoother.

Wear and tear: Brakes get their own 1-year or 20,000-kilometer warranty. If they wear out due to a manufacturing defect within this period, no worries, you’ll be sorted out with warranty service.

In this 1-year limited warranty, you’ll also get some extras in that warranty package:

  • Bulbs
  • Wiper blades
  • Fuses


One important thing to note here is that tires play by their own rules. They’ve got a separate warranty from their manufacturer. To figure out the warranty on tires, you should consult with the manufacturer.

Bonus: Towing and roadside assistance

As a nice bonus, the OEM warranty package comes with towing and roadside assistance. If your van decides to call it quits or you need help on the road, the OEM service connected with RAM will arrange a tow. The tow will be for free during the whole factory warranty period.


What is the warranty on the van conversion itself?

At MoveMobility, we guarantee our mobile medical van conversions for three years or 36,000 miles/60,000 km (whichever comes first) from the purchase date. If there’s a problem due to defects during regular use, we’ll fix it at no cost.


Can the warranty be transferred to other future owners?

When you get one of our mobile medical vans, you also get a factory warranty that’s easy to share. If you ever decide to sell or transfer ownership of the van to someone else, guess what? The warranty tags along.

The new owner still gets all the warranty perks. So, if anything unexpected pops up, the warranty has their back.

Now, if you’re thinking about stretching that warranty even further with an extended one, there’s something you should keep in mind. Extended warranties don’t play by the same rules as factory warranties. They each have their own set of conditions that need to be followed. For more information on how warranties transfer, it’s helpful to talk to the warranty provider.


What limitations do warranties have?

Mobile Medical Clinic Van
Patent pending


When it comes to safeguarding your mobile medical van investment, having a warranty is a smart move. However, it’s equally important to be aware of the limitations and exclusions that come with your warranty package.


Use of non-OEM parts

What’s not covered: Under factory warranties, using non-original equipment manufacturer (OEM) parts may void the warranty.

Tip: Stick to OEM parts to guarantee the warranty remains intact, providing continuous coverage for your mobile health van.


Improper maintenance

What’s not covered: Regular maintenance is important. Failure to service the van as recommended can have an impact on your warranty coverage.

Tip: Stay on top of routine maintenance to keep your mobile health van in optimal condition and maintain warranty protection.



What’s not covered: If the van is used improperly or deviates from its intended purpose, resulting issues won’t be covered by the warranty.

Tip: Adhering to usage guidelines ensures the warranty remains valid and effective.


Physical damage

What’s not covered: Accidents, collisions, or any physical impacts are not within the scope of warranty coverage.

Tip: Taking proactive care of your mobile health van can prevent physical damage that won’t be protected by the warranty.

Being well-informed about your mobile health van warranty’s exclusions ensures you can maximize its benefits. When you understand what is and isn’t covered, you empower yourself to make decisions that preserve the longevity and reliability of your vehicle.


Does the warranty cover incidental and consequential damages?

When it comes to your mobile health van warranty, there’s something important to keep in mind: it usually doesn’t cover certain types of damages called incidental and consequential damages. Let’s break down what that means in simpler terms.

Incidental and consequential damages are not the usual bumps and bruises on your van. Instead, they’re things that happen because your van has a problem. Here are a few examples:

  • Lost time: Time spent dealing with van troubles
  • Inconvenience: Disruptions to your schedule or plans.
  • Loss of vehicle use or replacement: Being without your van and the costs associated with that.
  • Loss of revenue: Financial setbacks due to van-related problems.
  • Travel interruption: Disruptions to planned trips or mobile health services.


What does an extended warranty cover on mobile medical vans?

Considering adding an extended warranty to your mobile medical van in Canada? It’s a thoughtful choice, bringing additional advantages beyond the standard factory warranty. Let’s take a closer look at the benefits of an extended warranty. 

Unlike the basic warranty, the extended warranty provides an extra layer of protection. Think of it as an added security measure that enhances your ownership experience.

Transportation assurance: Should your health van require repairs, the extended warranty ensures you won’t be stranded. Instead, you’ll be provided with a rental vehicle during the repair period. The rental vehicle may not be exactly the same as your original vehicle, and what you get depends on availability.

Trip cancellation support: Life is unpredictable, and sometimes planned trips need to be canceled due to circumstances you’d never see coming. The extended warranty offers trip cancellation coverage, providing financial protection in case of unexpected events. An example of this is something like a natural disaster occurring that’s fully out of your control. 

Talk to a mobility expert to consider opting for the extended warranty to boost the reliability and convenience of your health van as you navigate the Canadian terrain.


How can you make the most out of warranty coverage on mobile medical vans?

There are a couple of things you need to keep in mind to make the most out of your warranty coverage on mobile medical vans. 


Adherence to regular maintenance

To optimize your warranty benefits, adhere to a consistent schedule of regular maintenance and servicing. Abide by the manufacturer’s recommended maintenance timeline and promptly address any emerging issues. This proactive approach not only prevents potential problems but also safeguards the validity of your warranty.


Utilize genuine parts

When it comes to covered repairs or replacements, make sure that genuine parts and accessories are used, as we mentioned earlier. OEM components are designed specifically for your mobile medical van. It’s important to note that straying from OEM parts can jeopardize your warranty coverage.


Detailed documentation

Maintain comprehensive documentation to facilitate smooth warranty claims. Keep records of all maintenance and repairs conducted on your mobile health van, including service reports, receipts, and dates. This detailed documentation serves as evidence of proper care and becomes invaluable in supporting warranty claims when necessary.


Know your warranty terms

A thorough understanding of your warranty’s terms and conditions is essential. Familiarize yourself with coverage inclusions, exclusions, and the duration of protection. If you run into any questions or want to address something, don’t hesitate to contact the warranty provider or our knowledgeable team for assistance. Knowledge is power when it comes to navigating the details of your warranty coverage effectively.



Q: Can I get an extended warranty for my mobile health van?

A: Absolutely! You can choose between factory RAM extended warranties and aftermarket extended warranties. Just be aware, there’s an additional cost involved.


Q: How do I go about filing a warranty claim and getting repairs or replacements?

A: It’s easy. If you need repairs for conversion items covered by the warranty, reach out to our team at MoveMobility first. We’ll guide you through the process, and remember, the warranty works on a per-item basis.


Q: What limitations should I be aware of regarding my mobile health van warranty?

A: Be mindful! The warranty won’t cover issues related to the use of non-OEM parts, improper maintenance, misuse, or physical damage such as accidents or collisions.


What’s next?

Mobile Medical Clinic Van


Understanding all of this warranty talk ensures your mobile medical van stays on the A-game. Warranties are like having a roadmap that keeps your van running smoothly and your peace of mind intact.

Now that you know more about warranty coverage on mobile medical vans, you should read through our article on your payment options with MoveMobility. This article is helpful for those wondering how to pay for one of these vehicles.

If you still have any questions regarding the warranty, don’t hesitate to click the button at the bottom of this article to talk to a mobility expert.




In this article:

What happens if you submit the form?

We understand that you don’t want to receive multiple phone calls, emails or spam. You just want to speak to a commercial mobility specialist who can answer your questions about accessible and mobile medical vans.

If you submit the form or request more information from us, here’s what will happen:

  • Within one business day, you’ll receive a phone call from one of our commercial mobility specialists at the phone number you provide. Click here to Meet the Team.
  • If we miss you on the phone, you’ll receive a voice message to call us back. You’ll also get an email to let you know we tried to connect but missed you.
  • Once we’ve connected, your commercial mobility specialist will have a few questions for you to understand what type of vehicle you’re looking for help with.
If at any point during the process you feel we’re just not the right fit for your community or organization, just let us know. 


MoveMobility logo

Request More Information

Let us know what you’re looking for help with and we’ll be in touch.