Is your organization struggling to get people where they need to go? On-demand transit could be the solution you’ve been searching for. If you’re a healthcare provider, nonprofit, or city government, chances are you face challenges with flexible, accessible transportation.
Public transit might not cover enough ground, or your current fleet can’t accommodate those with mobility needs. This gap can lead to real consequences—missed appointments, underserved communities, and increased frustration. It’s a big problem, but there’s a solution that might help: on-demand transit.
You’re not alone in facing this issue, and we’re here to help you understand how to tackle it head-on.
At MoveMobility, we’ve spent over twenty years helping organizations like yours break down barriers to healthcare and transportation. Our wheelchair-accessible vans are more than just vehicles—they’re tools that provide dignity and save lives. While other manufacturers exist, we take pride in our expertise and mission-driven approach, ensuring you get the best solution, no matter your needs.
In this article, we’ll explain what on-demand transit is, how it works, and how it can close the transportation gaps your organization is dealing with. Let’s dive in and find out if it’s the right fit for you.
On-demand transit: What is it?
On-demand transit is a flexible and personalized way to provide transportation. Unlike traditional transit services, which follow fixed routes and schedules, on-demand transit adapts based on where and when passengers need a ride. Imagine it like a shared ride service, but it’s designed to serve communities or organizations and often works through an app.
The University of Toronto conducted a recent survey, and some interesting statistics about on-demand transit specific to Belleville were discovered. Let’s take a look:
- 3,000 registered users of Belleville’s on-demand transit service after just one year.
- 72% of respondents use on-demand transit for work, demonstrating its essential role in commuting.
- On-demand transit led to a 300% increase in nighttime bus ridership compared to the previous fixed-route service.
- 66% of users live in large households, highlighting the service’s appeal to those with limited transportation options.
- Over 70% of respondents found that on-demand transit made night travel more convenient, boosting accessibility.
Why do people use on-demand transit?
Traditional transit might not cover enough ground in Canada, especially in rural or low-density areas. It can be tough for residents without reliable transportation to get to where they need to go. On-demand transit fills this gap, offering a flexible option for underserved communities.
It’s especially helpful in areas where:
- Public transit routes don’t reach or aren’t frequent.
- There are many smaller roads that can make fixed routes less effective.
- Demand changes throughout the day—like in the evenings or on weekends.
On-demand transit is also ideal for healthcare providers and nonprofits that need to offer rides to people with mobility challenges. The flexibility helps ensure that everyone can reach essential services, from medical appointments to grocery stores, without being restricted by a rigid transit schedule.
How does on-demand transit work?
On-demand transit is all about flexibility. Let’s break down how it works in a few simple steps:
1. Pick-up and drop-off choices: Riders start by choosing where and when they want to go. The app then shows them their options, including specific times or a time window. It’s like picking a ride that suits their exact schedule.
2. Paying for the ride: Payment options are easy and flexible for rides. Riders can use a credit card, a transit pass, or sometimes even cash, making it accessible for everyone.
3. Custom routing: Here’s where the technology kicks in. After a rider confirms their trip, the system finds the best route. It considers things like traffic, vehicle availability, and where all the riders are headed. The app plans it all out, ensuring a smooth, efficient trip that can adapt in real time.
4. Real-time tracking: If riders have the app, they can track their ride as it comes. They see exactly when it’ll arrive, giving them peace of mind about when to expect their transit.
Behind-the-scenes: On-demand transit technology
The app uses smart software to manage the whole process. This software plans routes, dispatches vehicles, and constantly finds the best way to get people where they need to go. It’s all about balancing convenience and efficiency:
- Convenience: How far does someone need to walk to meet the vehicle?
- Efficiency: Will the vehicle take a straight path to save time?
Transit agencies use this technology to decide the best service levels, especially in areas where regular transit can’t reach. The software can predict demand and help adjust routes on the go. It’s convenient for the riders and smart for the organizations running the service.
With on-demand transit, riders can be sure they’ll have a ride when they need it, without the stress of sticking to fixed schedules. This makes it especially helpful for areas with limited transit options, as well as for organizations aiming to help communities access essential services.
What vehicles are used for on-demand transit?
Vans are a popular choice for on-demand transit, but different vehicles have different strengths. Here’s a look at why vans and other options are often used:
Vans: Vans are flexible and can comfortably carry small groups or even single riders. They’re often designed with accessibility in mind, which means they can be equipped with ramps or lifts for wheelchair access. Vans also work well in both cities and rural areas since they’re easy to drive in traffic and have enough room for passengers and equipment.
Shuttles and minibuses: Sometimes, dozens of people need transportation at the same time, and this is where shuttles or minibuses can step in. These vehicles hold more passengers, making them a good choice for busier times or larger groups. Like vans, they can be set up with accessibility features, too.
Sedans and SUVs: Sedans and SUVs work well for much smaller groups or individual rides, especially in urban areas. They’re compact, making parking or getting around crowded streets easier. However, these may not have as much room for wheelchairs or other accessibility needs.
In the end, the right vehicle depends on what works best for the community. If you’re looking for the perfect combination of versatility and flexibility for urban and rural on-demand transit, don’t hesitate to talk to an expert to see what van options we have for you.
How can you get started with on-demand transit?
You likely came here looking for solutions to improve your organization’s transportation options. Now, you have a better understanding of on-demand transit, how it works, and the types of vehicles that can make it all possible.
At MoveMobility, we’re committed to reshaping the future of accessible transportation. Our focus is on offering accessible transit solutions that truly meet your needs. With the right guidance, you can find the right vehicle that makes a real difference in your community. Every day, we’re here to help break down barriers and give everyone the dignity and freedom they deserve through the vehicles we manufacture.
If you’re ready to talk with a mobility expert, just click the button below this article. We’re here to support you.
If you’d like to explore more on your own first, we have additional resources to help you learn more to better understand what direction to take.
Start with our article on the type of license you need to drive a wheelchair van in Canada. This article is especially helpful if your organization is considering a van for on-demand transit.
After that, check out our article on how to apply for wheelchair van grants. This resource will give you some guidance if your organization is running into funding issues.
FAQ
Q: What is on-demand transit?
A: On-demand transit is a flexible transportation service where vehicles are routed based on rider requests, rather than following fixed routes and schedules.
Q: How does on-demand transit work?
A: Riders request a pick-up through an app or service, and the vehicle is dispatched based on real-time routing that adjusts to meet demand.
Q: How much does on-demand transit cost?
A: The cost varies by location and rider type. In Leamington, Ontario, adult fares are around $3.00 per trip, while seniors and students pay $2.50. Similar rates apply in Saskatoon and Sault Ste. Marie, where trips also cost $3.00 and $3.25 and can be purchased through the relevant app.
